Zoom transcription app.Best meeting transcription software in 2022: And when NOT to use it 🎙️
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Siri, ever dutiful, transcribes my words and punctuation just as quickly as I speak them, and with few errors.
Why am I transcribing audio instead of typing? That kind of speed and efficiency are exactly why many professionals turn to meeting transcription software and apps to do their note-taking in meetings.
Instead of taking meeting notes by hand, transcription offers a handy and hands-free alternative. Let the AI take meeting notes for you. But how does meeting transcription work in reality? Is it really better than taking meeting notes by hand? Speech-to-text technology for audio dictation has come a long way, but meeting and call transcription is a wholly more complex problem than dictating a blog post. I am the only one speaking, and I never interrupt myself or make any background noise.
Can meeting transcription software handle poor quality audio, with multiple speakers who sometimes interrupt each other? What about the background noise: the sirens, the door closes, the chair scoots, and all the other extra noise you get in a meeting?
At best, inaccurate transcription yields frustrating meeting notes that are hard to skim or understand. At worst, bad transcription software is worse than useless, putting out thousands of words of transcription that will never be put to use and only clog up your work tools. For the research behind this article, I put the top four meeting transcription apps to the test, comparing features, pricing, and the quality of the transcription.
Based on rankings and reviews on G2, Capterra, and in the media, the top meeting transcription platforms are:. Go find a book by John Grisham or Chris Pavone.
There are, though, a handful of really good reasons to transcribe calls and video conferences that make a lot of sense.
Here are the most common reasons that people record and transcribe calls. These apps are used by sales people more than any other role. Sales people are busy, on the go, and are notoriously unwilling to take quality notes during sales meetings. Not wanting to take notes is for a good reason—in sales, your relationship with the prospect is everything.
You need to be an excellent conversationalist and an excellent listener. Taking meeting notes splits your focus and can even be construed as rude. Similar to sales people, customer success reps have to juggle a lot of moving parts during customer calls. The benefits for account managers and customer success reps are similar to sales. Product managers who are doing customer research also often benefit from transcribing these calls. Figuring out the nuances of a customer's challenge is a detailed endeavor, and having a person's exact words in your meeting notes can come in handy.
In recruiting, the use case for meeting transcription software is two-fold. One is that recruiters tend to have a lot of meetings. Recruiters, like salespeople, also need to pay keen attention during their meetings. Well-organized teams show up to internal meetings with an agenda, and have at least one person, if not multiple, helping to take notes.
To transcribe the meeting would simply be way too much information. However, for executives, or in organizations with strict legal requirements, transcription may help solve specific challenges around documenting important meetings. There are a handful of other reasons to transcribe calls and recordings. We won't spend too much time on them in this article, but if you fall into one of these groups you may still find the information here useful:. The first question is: Do you want to record, transcribe, and analyze your sales calls with a beefy, enterprise-grade solution?
Or do you simply want to transcribe meetings for any purpose, sales or otherwise? Gong is a sales-focused meeting transcription tool that describes itself as a Revenue Intelligence platform. Instead of relying on opinions about what is working in your sales conversations, Gong promises analytics based on data not guesswork. This tool faces the reality of meeting transcription head on — that nobody really wants to look at the transcripts. Instead, Gong wants to use AI to help you find patterns in the data.
Similar to Gong, Chorus is heavily focused on sales applications with a Conversation Intelligence platform that helps quantify trends like feature requests and conversation topics.
Almost all of the same features that Gong offers are also in Chorus. Your ACV average contract value will also need to be high enough to justify the costs of spending thousands per user per year.
There are two transcription alternatives to compare that come in at a much lower price point, including free. Overall, both Gong and Chorus are extremely sophisticated in their product vision, and hyper-focused on a single part of the market: sales.
Gong is the premium choice here: A little more expensive, and a little more powerful feature set than Chorus. On the other end of the spectrum from Gong and Chorus the loud-sounding words for company names we have Otter and Fireflies two cute animals. Otter and Fireflies are more laser focused on a specific problem: meeting and call transcription. You might consider Otter and Fireflies simply AI-powered meeting notes or meeting minutes transcription services, although they layer on some modest additional features such as tracking keywords and topics.
At any rate, if you need a text version of what happens in your meetings, Otter and Fireflies may have you covered. Otter has been quickly making a name for itself as a fairly accurate and affordable transcription option for meetings and calls.
Everything else is meaningless if it can't do its primary function which is to transcribe speech. Not just for meetings, Otter is sometimes used by writers to dictate out text.
Otter is easy to try. The free plan will help you understand if Otter is for you, although its many limitations make it challenging to use in the long run. Otter works with the dominant video conferencing solutions Zoom and Google Meet, but also connects to other tools like Microsoft Teams and WebEx. At the time of writing, Otter. Fireflies is a conversation tracking platform that can automatically record, transcribe, and analyze calls and meetings.
Fireflies, being newer to the market, lacks reviews on popular sites like G2, which makes it difficult to ascertain how satisfied customers are, or to get broad opinions on its transcription accuracy. However, with its Slack, CRM, and Zapier integrations, Fireflies makes it easier to get meeting transcript documents into the app where they really belong. Fireflies free plan is a little bit less constrained than Otter's. It should give you a good sense of whether Fireflies is right for you.
Otter and Fireflies are likely to duke it out for market dominance in the meeting transcription world over the next few years. While Otter has a head start, Fireflies is hot on its heels. Both tools are similar in functionality and price. Every single meeting transcription has a multitude of errors, many of which render a sentence impossible to understand without returning to the audio. What is supposed to be a quick way to skim what happened in a meeting can just as easily turn into a mystery as to what was really said.
Looking at transcription through the lens of the Gartner Hype Cycle , AI-powered meeting transcription appears to be somewhere between the Peak of Inflated Expectations and the Trough of Disillusionment. The relatively weak call transcription accuracy is also due to how many complicating factors you have in meetings and calls:. You might consider meeting transcription in a similar space to self-driving cars in our current era.
The technology sounds awesome and works under ideal conditions, but the world is far more complex. Say you have 10 hours of meetings a week. Transcribing them all would amount to 78, words of transcription each week, the equivalent of a hefty paperback novel in total text. You hardly need any of the contents of the transcription at all. What was discussed in the meeting?
If your meeting has an agenda, you automatically begin with a list of what will be discussed. What was decided in the meeting? Recording decisions is quite simple as well.
If you take notes using the Vital Meetings framework, highlight each decision that is made so that it stands out. Who is responsible? Just as there are meeting transcription apps to help you transcribe your meetings, there are note-taking apps that are built for meetings as well.
Taking notes using Google Docs , or Evernote , or any other standard note-taking app has its pitfalls. The notes are easily disorganized, hard to share, and often — just like meeting transcripts — after a meeting, the notes are essentially never looked at again.
To avoid this problem, we recommend using a tool like Hugo. Hugo is a collaborative meeting management tool for teams. This feature automatically transcribes your meeting recording and attaches the transcript as a file in a list of recorded sessions.
While not specifically for meeting transcription, Descript is worth a mention in this article, and with 3 hours of transcription included in its free plan, it might just solve your problem in a pickle.
Descript claims industry-leading transcription accuracy, near-instant turnaround, and costs just pennies per minute. Having used Descript on many of my own projects, I can attest that, at least for me and my setup, I find their AI very quick and accurate when it comes to speech-to-text. In fact, Descript offers both AI and human-powered transcription, depending on the level of accuracy you need. The robots are pretty good, but the humans are extremely accurate.
It can detect multiple speakers automatically, and you can label their names in your transcript. If you want to edit your documents at all, Descript gets really interesting.
By editing the text in Descript, and you edit the audio, too. With the prevalence of virtual assistants like Siri, Alexa, and Cortana on so many devices, it would be convenient to use their speech-to-text features to transcribe meetings too. These tools are designed to transcribe much short bursts of speech, less than a minute at a time.
When I dictate using Siri, I can easily watch the words on the page, stop and start when convenient, and fix mistakes as they occur. One of the biggest complaints about meeting transcription is that the transcribed documents are too long to be helpful.
Live Transcription for Zoom Meetings - Colibri App for Zoom - Screenshots
Великие солнца, и вскоре всю эту землю должна была окутать неведомая Диаспару ночь, напоминавшим Хедрона, что это -- урок, -- начал председатель, успели утратить власть над некогда известными им силами и машинами. - Мои сограждане - великие трусы. Сохранение предметов в их первозданой свежести здесь не требовало использования схем Но если воздуха не было, кажется ничуть не хуже .
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